◆ Telephone technical support
芮瑟（RISE ）Provide a series of services to meet customer needs.芮瑟（RISE ） The telephone technical support service aims to quickly and accurately handle partner issues in the first place, providing overtime remote telephone technical support during and outside normal working hours.
Service Overview
The following ("Service Description") provides a detailed explanation芮瑟The remote service content included in telephone technical support services. Through this support service plan, you can obtain it by phone within the time period specified in this service manual芮瑟Technical support services. call芮瑟The technical support number indicated on the quotation, order, and other media can be used to obtain technical support services.
The above technical support number services are available in Chinese Mainland, Hong Kong, Macao, Taiwan and other regions. Please refer to the service description of other regions.
Enhanced telephone technical support services provide:芮瑟Remote telephone technical support

*Service hours are based on Eastern Standard Time（EST）
Customer Responsibilities
If there is any malfunction with the product, the customer should call芮瑟Free technical support numbers indicated on quotations, orders, and other media, contact芮瑟Technical Support Department.A、call芮瑟previously Customers should prepare the following information:1) The customer is芮瑟Registered customer number2) Product item number model 3) Product serial number 4) The user should be at the location of the device and follow the instructions芮瑟Guidance from technical personnel B、and芮瑟When conducting telephone communication, customers should prepare the following information:1) 2) If conditions permit, prepare a document explaining the fault and other important information such as equipment fault pictures.
Confidentiality or proprietary claims: The customer promises to provide or send any information to芮瑟The information or data (via phone, email, or other means) is not confidential or proprietary to the client.
This service description is subject to customer and芮瑟The terms and conditions of the higher-level agreement signed, and as a supplement to it. In the absence of such protocols, this article will be subject to芮瑟The limitations of standard sales, service, and technical support terms and conditions are supplemented by them, which can be obtained or accessed by letterwww.ruisesh.comget. In case of any conflict between this article and such terms or conditions, this article shall prevail.芮瑟We reserve the right to supplement or modify this article and the products and services described herein at any time without prior notice.

◆Online Technical Support
芮瑟All end customers targeted can enjoy it during the service periodWeb support and芮瑟Technical support services. If the product malfunctions, Customers can log in directly through the Internet芮瑟Website service area, search and query specialized product services or notifications芮瑟Provide technical personnel and required components for customers' on-site visits. The on-site support service will be provided in the countries and regions where the customer requests service, and is limited to countries and regions that have the ability to provide the products and components purchased by the customer.
Please refer to the quotation for the specific service period. Online support services after this period need to be based on芮瑟The service terms are determined. If additional payment is required,芮瑟We will notify the customer as soon as possible. Despite the regulations on service life, vulnerable parts, batteries, and others芮瑟Consumables and accessories are provided according to specific support services.
Service Description
芮瑟On its technical support website(www.ruisesh.com）We provide comprehensive free online support, including email support. Most support issues can be resolved through芮瑟The online problem diagnosis platform and information resources have been answered, such as:1) With芮瑟Like technicians, access芮瑟A knowledge management system for querying problem diagnosis methods, fault diagnosis information, and common problems（A large number of reference materials such as FAQs. 2) Get information about your business transactions and maintenance information for purchased products by entering the customer number. 3) Obtain equipment maintenance and upkeep knowledge, register to receive knowledge update notifications. 4) Watch product usage, maintenance, upkeep, and repair videos online. 5) Join a discussion group with other clients and芮瑟Exchange of professional technical personnel.

◆On site service technical support
Door to door service provides customers with services and support for their products outside the purchasing area.芮瑟The service provided by (Shanghai) is limited to Chinese Mainland. When the customer芮瑟When encountering problems outside of their country or region, Global services can be requested in any country or region that supports its products. The service details and component supply situation may vary in different countries or regions. Customers should be aware that the response speed of on-site services provided in different regions may vary due to the distance and traffic conditions of the product location.
Customers can obtain technical support through three channels:1) Customers can call the call center in their current location. 2) Customers can call the customer service representative or technical support representative on the quotation. 3) If maintenance is required,芮瑟Technicians will pass through the customer's location芮瑟Arrange services for the call center.芮瑟It cannot be ruled out that on-site service may be provided by芮瑟Provided by service partners.